Sale conditions!
There are many global products in our position and in different countries of the world. For the purpose of the procurement process from our location, the procurement requirements must be defined and the proper delivery of the goods to the specific title and conditions:
- We have an exclusive authorized agent for our company, Sumer Express, in the specified country to work with. Where you can go to the field of approved agents and know the address and contact of our accredited agent.
- You can browse the site to see the products currently on our site and in case you choose the product or the goods, then you can perform the favorite process on the product and specify your request for the product.
- It is preferable to write the name of the product with the number of the goods and save it with the buyer in a specific list.
- The buyer then goes to our exclusive authorized agent whose name and address are available on our website only. And write a purchase order with our authorized agent.
- Then the money is paid directly and in advance to our authorized and exclusive agent.
- After the financial payment process to our authorized agent, then you will receive the money payment receipt, sale guarantee AC800 from our authorized agent and stamped by our company.
- After the financial payment process to our authorized and exclusive agent, then you wait for the shipment and dispatch within a period of between (4 to 6) weeks as a maximum. Sometimes it may be less than 4 weeks, as it depends on the way of transportation and dispatch, as it may be air, land or sea.
- After the financial payment process to our authorized and exclusive agent for the purpose of purchase. The money is not refunded after 48 hours of payment to the authorized and exclusive agent. This condition is included in the sale warranty numbered AC800 in English and Arabic. This is to avoid tampering with our authorized agent in the purchase process.
- Then the goods arrive after the specified time between (4-6) weeks. It reaches directly to our authorized and only agent, and then through our authorized agent, the goods are delivered to the buyer after the process of inspecting the goods and their safety. A receipt is given in Arabic and English. It is signed by the buyer and the authorized agent.
- In the event that the goods are broken or damaged when they reach our authorized agent due to the method of transportation or an emergency accident! The goods shall be replaced with new ones, and a small financial compensation shall be paid to the buyer due to the delay. But at this point it happens very rarely because we deal with international carriers, such as DHL, FedEx and DSV from Germany.
- In the case of financial payment by the buyer to our authorized and exclusive agent on our site. AC800 sale guarantee and delivery receipt. In it is written information about the date and day and the name of the original purchaser and the name of an agent for the original purchaser in the case of delivery. Where there is a simplified example explained how the goods are delivered after the purchase process.
The example is as follows: –
The name of the original buyer who paid the money directly to our exclusive authorized agent, for example: MJ
The name of the first agent of the original purchaser is, for example:AJ
The name of the second agent of the original purchaser is, for example:TJ
Take this information about the financial payment from our authorized agent and by the original purchaser and sign it in the sale guarantee numberedAC800.
In case; Delivery of the goods after their arrival by our authorized agent to the original buyerMJ, the original buyer must attendMJ,to legally deliver the goods. In the event that the original buyer cannotMJ from coming to our authorized agent and receiving the goods, then we waiting for buyerMJ, to come and receive the goods as a maximum of two weeks only!
In the event that the original buyerMJdoes not attend after the two-week period, only 14 days. After that, the goods are delivered to the first agent of the original buyer, who isAJ.
In the event that the first agent does not comeAJ, to receive the goods also. Be the first agent waiting periodAJ, only 1 week, 7 days. Then the second agent of the buyer canTJ,to receive the goods.
So, in case the second agent does not comeTJ, for the original buyer MJ, of receipt of the goodsalso, afteronly one week, 7 days. After that, the goods are not received. Only to consult with the company headquarters in Sweden.And it is confiscated after a period of three months as a maximum! In cooperation with our exclusive authorized agent, the security and legal authorities in the country in which our authorized agent is located.
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- We will have security cooperation with the security and legal authorities in the country we work with through our authorized and exclusive agent, as well as we have security work with the International Police. This is for the safety and security of purchases and the exclusive authorized agent from any fraud or forgery process. We also have security work in money transfers and sending goods.
- In the case of maintenance, training, programming, damage and warranty, please go to the training and services field.
With Best regards
Sumer express company
Here is a link to the English Sale Warranty Form to view. AC800
https://drive.google.com/file/d/19HTQQvdhht4orWEKx_2XiexTBbFHQpvi/view?usp=sharing